Shipping Related

When will my order be shipped out?

In 24-48 hours during weekday, we will ship out your orders. If you would like to change or cancel your order, please let email us before we shipped this order out.

Can I cancel my order?

You can cancel your orders in 24 hours of it being placed. Within 48 hours, please email us support@ouaca.com to see if you could cancel it successfully.

How do I change the shipping address on on my order?

Send us an email support@ouaca.com in 24-48 hours you placed the order. Do not hesitate to let us know after 48 hours, we will guarantee to make you received your parcel.

How can I track my order?

You will receive a tracking number after we fulfilled the order. And you can go to “Track my order” page in the footer area, input your tracking number, and you can see the tracking updates.

How long does shipping take?

Usually, the shipping time is around 7-15 days, since we are shipping the orders from our international warehouse.

Why had My shipment been delayed?

There are multiple reasons of your delayed shipments, such as lost parcels, custom check, and etc. But don’t worry, just send us an email support@ouaca.com. We will help you solve this.

What is your return policy?

Our return and refund policy is 60 days, if you are not happy with your product in 60 days you have received your product. We can either refund you or send you a brand new product for FREE.